This summary is here to be quick to read. The full detail follows below.
Talent Acceleration Platform (TAP) B.V. ("TAP", "we", "us") is the data controller for the personal data described in this policy. We are registered in the Netherlands KVK 87362449, with our registered office at Singel 542, 1017 AZ, Amsterdam, Netherlands.
For any privacy question or to exercise your rights, contact our privacy lead, Jafar Shunnar, at privacy@tapcareers.io. Our lead supervisory authority is the Dutch data protection authority, the Autoriteit Persoonsgegevens.
2.
What this policy covers
This policy explains how we handle personal data across the TAP Careers platform, including our website and web application, mentoring and TAP Meet features, coaching, AI career tools, screening, events, our Chrome extension, and our Google Calendar integration (together, the "Platform").
3.
The personal data we collect
Depending on how you use the Platform and your role (job seeker, mentor, coach, or employer contact), we may collect:
- Account and profile data: name, email, phone, password (encrypted), photo, location, education, experience, skills, career goals, and profile details you choose to add.
- LinkedIn and enrichment data (with your consent): your LinkedIn profile and public professional details, and information about contacts and companies relevant to networking recommendations, gathered through our Chrome extension and providers such as Apollo.
- Calendar and coffee chat data (with your consent): Google Calendar event details you connect, and, where you and the other participant both consent, the audio recording of a coffee chat, its transcript, and the AI notes generated from it.
- Screening data: if you go through AI or human screening, the audio and video of the screening call, transcripts, and scores.
- Coaching data: session details and feedback from coaching.
- AI career coach and CV data: your chat messages with the AI coach and any CV you upload.
- Job search data: saved companies and jobs, applications, outreach messages, and progress.
- Payment data: where a program has a fee, your name, contact details, and payment identifiers processed by our payment providers.
- Communications and feedback: emails we send you, survey and NPS responses, and any testimonial you provide.
- Technical data: logs and information about how the Platform is used, for security and reliability.
- Special category data. Some information, such as nationality, is treated as sensitive under the GDPR because it can reveal ethnic origin. We collect it only where you give us separate, explicit consent, and we ask for that consent on its own at the exact point we collect the data, not bundled into this policy or our terms. You can decline, and declining does not stop you using the Platform. We use nationality only to determine eligibility for a free account, not to make automated decisions about you.
4.
How and why we use your data, and our legal bases
We only process personal data where we have a lawful basis under the GDPR. The main ones we rely on are:
Specifically:
- Contract (Art. 6(1)(b)): to create and run your account and deliver the core services you ask for, including matching, scheduling coffee chats, coaching, and job search tools.
- Consent (Art. 6(1)(a), and explicit consent under Art. 9(2)(a) for sensitive data): for optional features such as the AI Notetaker, connecting LinkedIn or Google, and using any special-category data such as nationality. You can withdraw consent at any time.
- Legal obligation (Art. 6(1)(c)): to keep financial and accounting records.
- Legitimate interests (Art. 6(1)(f)): to keep the Platform secure and reliable, prevent abuse, improve our services, and support networking recommendations. Where we rely on this, we balance it against your rights, and you can object.
The AI Notetaker is an optional feature that helps capture the key points of a coffee chat so you can focus on the conversation.
- It runs only with consent from both people. If either participant has not consented, the chat is not recorded.
- One consent, explained in full here. You turn the Notetaker on with a single consent. That one consent covers recording the call, transcribing it, generating AI notes and suggested next steps, and using the transcript to enrich your profile. We keep the detail of what each part means here in this policy rather than as a wall of separate checkboxes, so you can see exactly what you are agreeing to.
- What it creates: an audio recording of the call, a transcript, AI-generated notes and suggested next steps, and profile enrichment drawn from the transcript.
- The providers involved: Recall.ai (EU region, eu-central-1) joins and records the call, Gladia transcribes it, and OpenAI generates the notes.
- The notes are drafts for you to review, not a verified record, and we do not use them to make decisions that significantly affect you without a person reviewing first.
- You stay in control: you can use coffee chats without the Notetaker, change or withdraw consent at any time in your privacy settings, and ask us to delete a transcript. Withdrawing consent affects future chats, not ones already recorded.
How long each item is kept is set out in the retention section below.
6.
AI and automated processing
Some features use AI, including matching, networking recommendations, screening scores, and the Notetaker. These support human judgement rather than replace it. We do not make decisions that produce legal or similarly significant effects on you based solely on automated processing. A person reviews before anything consequential, such as which opportunities you are offered, takes effect. AI-generated content can contain errors, so please review it.
7.
Who we share your data with
We do not sell your personal data. We share it only with the providers that help us run the Platform, each under a data processing agreement, and where required by law. The main providers are:
Account login and identity
Amazon Web Services (AWS)
Customer relationship management
Coffee chat recording (Notetaker), EU region
AI notes and the AI career coach
Careers AI (our internal AI service)
Matching, enrichment, and assistants
Apollo and LinkedIn (via RapidAPI)
Networking data enrichment
Calendar connection and operations
Account login and identity
We also share limited data with sponsor organizations where you take part in a sponsored program, and with mentors or coaches you are matched with, as needed for that relationship. When we shortlist or place you with an employer, we share the relevant parts of your profile with that employer, who then handles your data as their own controller; we tell you when this happens.
8.
International transfers
Some of our providers process data outside the European Economic Area, for example in the United States. Where that happens, we rely on the safeguards required by EU law, such as the EU-US Data Privacy Framework where a provider is certified, or the European Commission's Standard Contractual Clauses, together with a transfer assessment. Providers that host in the EEA (including Recall.ai in eu-central-1 and Gladia) do not involve such a transfer.
9.
How long we keep your data
We keep personal data only as long as genuinely necessary for the purpose it was collected for, then delete it or irreversibly anonymise it. Where we want to keep information for the longer term, for example to understand and improve the Platform, we anonymise it after a defined period so it no longer identifies you. Our current retention periods are:
Duration of your relationship with us, plus 5 years after your last activity or program end
Coffee chat raw recording
30 days after the meeting, then deleted (Recall.ai, EU region eu-central-1)
Coffee chat transcripts and notes
Calendar connection tokens
Until you disconnect, plus a short grace period
Source media 14 days; screening record 1 year after the decision, or your account retention if you enrol
AI career coach chats and CV
Duration of your account, plus 1 year; you can delete individual chats
Payment, invoice and accounting records
7 years (Dutch tax and accounting law)
Relationship plus 2 years; anonymised for longer term analysis
90 days, then deleted or anonymised
Anonymised, aggregated analytics
Kept indefinitely, as it is no longer personal data
10.
How we protect your data
We use technical and organisational measures appropriate to the data, including encryption in transit (TLS) and at rest, access controls and authentication, role-based access so staff only see what they need, separation of session data, and monitoring. Only authorised people can access personal data, and access to the most sensitive data is further restricted.
Depending on your circumstances, you have the right to access your data, correct it, delete it, restrict or object to processing, receive a copy in a portable format, and withdraw consent where we rely on it. We respond within one month. To exercise any right, contact privacy@tapcareers.io. Our process for handling these requests, and exactly what you can delete, update, and download, is set out in our internal DSAR process. You also have the right to complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.
12.
Using data to improve the Platform
We want to keep improving how we support job seekers and mentors. Where we analyse usage to do this, we use anonymised and aggregated data that can no longer identify you. We do not use your personal data for a new, unrelated purpose without a lawful basis.
13.
Google API limited use
TAP's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used only to provide user-facing features within TAP. We do not sell it, do not use it for advertising, and do not transfer it to third parties except as needed to provide the requested functionality or to comply with the law. Google Calendar data is accessed only after you authorise it.
Our website uses cookies and similar technologies for basic functionality and to understand how the site is used.
The Platform is intended for people aged 18 and over, and we do not knowingly collect data from children.
16.
Changes to this policy
We may update this policy from time to time. If we make a material change, we will update the effective date and, where appropriate, let you know, for example by email or an in-product message.
Talent Acceleration Platform (TAP) B.V., Singel 542, 1017 AZ, Amsterdam, Netherlands. Privacy questions and rights requests: privacy@tapcareers.io.
